Terms of Service

Review the terms and conditions for using ShipYardHQ.

Last updated: Oct 9, 2025

These Terms of Service (the "Terms") apply to your access to and use of the ShipYardHQ website, applications, APIs, and related services (collectively, the "Service"). By creating an account or using the Service you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization; in that case, "you" and "your" refer to both the organization and each individual who accesses the Service on its behalf.

1. Eligibility and Accounts

  • You must be at least 18 years old (or the age of majority where you live) to use the Service. Registration requires accurate information and an active email address routed through our identity provider, Clerk.
  • You are responsible for all activity under your account, safeguarding credentials, and ensuring that teammates you invite comply with these Terms.
  • We may suspend or terminate accounts, reclaim usernames, or disable access if we detect misuse, inactivity, or violations of these Terms.

2. The ShipYardHQ Service

  • ShipYardHQ provides a product discovery marketplace, maker workspaces, analytics dashboards, rewards economies, and related tools that help you launch and promote products.
  • Features may include product submissions, organization workspaces, leaderboard placements, automated insights, AI-assisted content, out-of-band notifications, and third-party integrations (such as email or social sharing).
  • We may update or discontinue any feature, and we reserve the right to impose limits or require eligibility (for example, paid plans for advanced analytics or placements).
  • Analytics and insight features rely on aggregated data and may be delayed or estimated. They are provided for informational purposes only and should not be relied upon for legal or financial decision-making.

3. Plans, Payments, and Taxes

  • Certain features (including featured placements, advanced analytics, and organization access) require payment. Prices, currency, and billing cadence are shown at checkout and may change from time to time.
  • Payments are processed by Dodo Payments on our behalf. By submitting a purchase you authorize Dodo to charge the payment method you provide and to share transaction metadata with us so we can provision features.
  • Fees are due immediately and, unless stated otherwise, are non-refundable. We may issue refunds only where required by law.
  • You are responsible for any taxes, duties, or levies associated with your purchase, except for taxes on ShipYardHQ's income.
  • We may suspend or revoke access to paid features for non-payment, disputed charges, or suspected fraud.

4. Rewards and Perks

  • ShipYardHQ operates a rewards program that lets members earn and redeem points for perks such as placements, feature unlocks, or limited-time benefits.
  • Rewards have no cash value, are not transferable, and may expire or be revoked at our discretion if we detect misuse or ineligibility.
  • We may change redemption rules, costs, or availability without notice. Some redemptions require an associated product or schedule; failure to meet prerequisites can forfeit the reward.

5. User Content and License

  • You retain ownership of content you submit, including product listings, media assets, reviews, feedback, and organization data.
  • You grant ShipYardHQ a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, reproduce, modify for formatting, distribute, publicly display, and otherwise use that content to operate and promote the Service.
  • You represent that your submissions are accurate, lawful, and do not infringe third-party rights. You are responsible for securing permissions (for example, from teammates or licensors) before sharing content.
  • We may remove or decline to publish content that violates these Terms or our policies.

6. Acceptable Use

You may not use the Service in any manner that violates law, interferes with others, or harms our community. Prohibited conduct includes:

  • Posting or promoting unlawful, deceptive, defamatory, obscene, hateful, or discriminatory content.
  • Advertising or facilitating regulated or high-risk activities (including gambling, escort services, weapons sales, or illicit substances) without our prior written consent.
  • Attempting to bypass security, scrape or harvest data without permission, or reverse engineer protected portions of the Service.
  • Submitting malware, exploits, or content that overloads or interferes with the Service.
  • Misrepresenting your affiliation, fraudulently manipulating rankings, or engaging in reward abuse (for example, falsifying traffic events or reviews).

We reserve the right to investigate and take appropriate action, including removing content, suspending accounts, revoking rewards, or contacting authorities.

7. AI and Automation Features

  • Certain features use third-party AI models (currently OpenAI) to draft product copy, analytics narratives, outreach messaging, or similar content. Prompts may include product metadata or aggregated usage statistics.
  • AI outputs can be inaccurate or incomplete. You are solely responsible for reviewing, editing, and ensuring any AI-generated content you publish complies with law and these Terms.
  • You may not use ShipYardHQ's automation to violate third-party terms (for example, social platform rules or anti-spam laws).

8. Intellectual Property

  • ShipYardHQ, our logos, trademarks, code, and original content are owned by us or our licensors and are protected by intellectual property laws. Except for the rights expressly granted to you herein, we reserve all rights.
  • You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

9. Feedback and Beta Features

  • If you provide feedback or ideas, you grant us a perpetual, worldwide license to use that feedback without compensation.
  • Beta or pre-release features may be labeled as such and are provided "as is" for evaluation. We may discontinue them at any time and make no commitments about launch timing or support.

10. Third-Party Services

The Service may link to third-party websites or integrate with vendors such as Clerk, Dodo Payments, Resend, OpenAI, or social networks. Your use of those services is subject to their own terms and privacy policies. We do not control and are not responsible for third-party services.

11. Termination and Suspension

  • You may close your account at any time. Some content may remain visible if it has been shared with others or is needed for legal or operational reasons.
  • We may suspend or terminate access immediately for violation of these Terms, suspected fraud, non-payment, or to protect the Service or other users. We will make reasonable efforts to notify you unless prohibited by law or security concerns.
  • Upon termination, sections that by nature should survive (including payment obligations, content licenses, disclaimers, limitations of liability, and indemnities) will remain in effect.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CONTENT WILL BE ACCURATE OR RELIABLE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIPYARDHQ, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR ACCESS TO THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless ShipYardHQ and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from or relating to your content, your use of the Service, or your violation of these Terms or applicable law.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute that is not subject to mandatory arbitration or cannot be resolved informally.

16. Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will provide notice (for example, by email or by updating the date at the top of this page). Your continued use of the Service after the changes become effective constitutes acceptance of the revised Terms.

17. Contact

Questions about these Terms? Email support@shipyardhq.dev.