# Embed-Bot

AI Customer Support for Chat & Email that lives in Slack

## Links

- Canonical Shipyard page: https://shipyardhq.dev/products/embed-bot
- Product website: https://www.embed-bot.com
- Category: https://shipyardhq.dev/categories/customer-support
- Product type: https://shipyardhq.dev/product-types/saas
- Pricing model: https://shipyardhq.dev/pricing/freemium

## Facts

- Tagline: AI Customer Support for Chat & Email that lives in Slack
- Product type: SaaS
- Pricing model: Freemium
- Starting price: $39.00
- Categories: Customer Support
- Platforms: Web
- Published: 2026-05-20
- Updated: 2026-05-20
- Maker: embed-bot Aminu
- Verified product: no
- Upvotes: 0

## Description

**Product Overview:** Embed-Bot is an AI-powered customer support system that integrates directly with Slack and email to automate responses, capture leads, and escalate important conversations without the need for separate dashboards. It solves the problem of managing multiple support tools by centralizing communication and automation within platforms teams already use.

**Key Features:**
- Two-way Slack integration for seamless AI and human conversations
- AI-driven email support with full thread management and escalation
- Automated lead capture and qualification with smart escalation commands
- Customizable website chat widget with branding and suggested questions
- Ability to train AI on PDFs, websites, and Notion docs via RAG indexing
- Analytics dashboard tracking conversations, resolution rates, and team performance
- API access and integrations with Zapier, Notion, and 5,000+ apps

**Target Audience / Use Cases:**
- Small to large teams seeking to automate customer support and lead capture
- Businesses wanting to consolidate support workflows into Slack and email
- Teams needing fast setup with no-code configuration and secure Slack OAuth
- Customer success and support teams aiming to reduce ticket volume and improve response times

**Benefits / Value Proposition:**
- Reduces support ticket volume by up to 40% with AI automation
- Enables <2 minute average response times
- Provides a unified inbox experience inside Slack, eliminating dashboard switching
- Offers flexible plans starting with a free tier and scalable paid options
- Trusted by startups and fast-growing teams with 99.9% uptime SLA and 4.9/5 customer rating

## Rank History

| Period | Rank | Score | Browser requests | Browser visits | Upvotes |
| --- | --- | --- | --- | --- | --- |
| 2026-08-01 to 2026-09-01 | #2398 | 25 | 20 | 3 | 0 |
| 2026-07-01 to 2026-08-01 | #1147 | 18 | 4 | 2 | 0 |
| 2026-05-01 to 2026-06-01 | #29 | 42 | 15 | 9 | 0 |

## Tags

- ai customer support
- slack integration
- lead capture ai
- email support automation
- chatbot automation
- support automation tool

## Media

- https://media.shipyardhq.dev/user_3DyouHnGzQ4rEdfwYletcCceRJf/products/6350b15d-b3f1-4a8e-9cda-398cef537f2b/logos/1779264022415-logo.webp
- https://media.shipyardhq.dev/user_3DyouHnGzQ4rEdfwYletcCceRJf/products/6350b15d-b3f1-4a8e-9cda-398cef537f2b/banners/1779264031547-Screenshot__231_.webp
- https://media.shipyardhq.dev/user_3DyouHnGzQ4rEdfwYletcCceRJf/products/6350b15d-b3f1-4a8e-9cda-398cef537f2b/media/1779264138283-Screenshot__232_.webp
- https://media.shipyardhq.dev/user_3DyouHnGzQ4rEdfwYletcCceRJf/products/6350b15d-b3f1-4a8e-9cda-398cef537f2b/media/1779266400385-Screenshot__207_.webp
- https://media.shipyardhq.dev/user_3DyouHnGzQ4rEdfwYletcCceRJf/products/6350b15d-b3f1-4a8e-9cda-398cef537f2b/media/1779266456493-Screenshot__216_.webp
- https://media.shipyardhq.dev/user_3DyouHnGzQ4rEdfwYletcCceRJf/products/6350b15d-b3f1-4a8e-9cda-398cef537f2b/media/1779266523961-Screenshot__238_.webp