BackReply

Product Overview: BackReply enables support teams to reply to Intercom conversations directly from Slack threads, eliminating context switching and streamlining customer communication. It solves the problem of messy threads, reply collisions, and lost context by syncing Slack replies automatically to Intercom.

Key Features:

• Reply from Slack threads with bi-directional sync to Intercom
• Routing and ownership controls to prevent reply collisions
• Customizable message layouts in Slack
• Actions and workflows like assign, close, and add notes without leaving Slack
• Collaboration without extra Intercom seats
• Least-privilege access and audit trails for security
• Pricing tiers: Free (up to 1 Intercom user, 10 conversations/month), Starter ($39/mo for up to 5 users), Pro ($119/mo for up to 25 users), and Scale (custom pricing for large teams)

Target Audience / Use Cases:Support teams using Intercom and…